Build and Implementation
Empower your enterprise with ServiceNow through our tailored build and implementation services. As your dedicated ServiceNow partner, we meticulously craft solutions aligned with your unique business objectives. From initial assessment to final deployment, our expert team ensures seamless integration and maximum efficiency across your organization. Leveraging industry-leading practices and cutting-edge technology, we deliver comprehensive ServiceNow implementations that optimize workflows, enhance productivity, and elevate user experiences. With our hands-on approach and unwavering commitment to client success, we pave the way for streamlined operations and accelerated business growth. Experience the full potential of ServiceNow with our unparalleled build and implementation expertise.
Our Expertise
IT Service Management
IT Operations Management
IT Operations Management
At Calibr8NOW, we unlock the transformative power of ServiceNow's ITSM solution for our clients. This cloud-based platform consolidates legacy IT tools, breaking down silos through automated workflows and shared data analytics. Our expertise guides organizations to empower employees with self-service portals and virtual agents while boosting agent productivity by 30% through Generative AI, AWA, and NOW mobile capabilities. We implement robust CMDB, change control, and problem resolution modules to proactively prevent disruptions. Moreover, our change management strategies foster user adoption and align IT services with business objectives, enabling clients to optimize operations, enhance experiences, and future-proof their digital innovation initiatives.
IT Operations Management
IT Operations Management
IT Operations Management
At Calibr8NOW, we harness ITOM's full capabilities - ITOM Visibility, Discovery for auto-mapping IT components, Service Mapping for visualizing service dependencies, Agent Client Collector for rich software/hardware inventory, and Health Log Analytics for comprehensive infrastructure insights. Intelligent Monitoring with AI/ML proactively detects issues. AIOps drives automation with smart recommendations. ITOM Health ensures resilience through real-time compliance tracking. Our implementation expertise combines these modules for unified, intelligent operations - providing complete stack visibility, pre-emptive incident prevention, optimized resource utilization and efficient service delivery.
IT Asset Management
IT Operations Management
IT Asset Management
At Calibr8NOW, we help organizations optimize their asset lifecycles through ServiceNow's comprehensive ITAM solution. Our Hardware Asset Management (HAM) services provide complete visibility into IT assets, enabling tracking from procurement to retirement. For Software Asset Management (SAM), we leverage ServiceNow's advanced discovery, normalization, and license reconciliation to drive cost savings through optimized license positions. Our Enterprise Asset Management expertise extends asset intelligence across the enterprise, integrating IoT data for managing non-IT operational assets. With our proven ITAM methodologies, change management strategies, and ServiceNow mastery, Calibr8NOW empowers clients to reduce spend, mitigate risks, and maximize returns across their multi-asset landscapes.
Security Operations
Employee Service Management
IT Asset Management
We at Calibr8NOW specialize in elevating Security Operations for businesses across industries. Our SecOps offering integrates advanced Vulnerability Response, Security Incidents, and Threat Intelligence solutions into organizations' security frameworks. By harnessing ServiceNow's robust platform, Calibr8NOW empowers clients to detect and remediate vulnerabilities swiftly, respond effectively to security incidents, and leverage real-time threat intelligence for proactive defense. This comprehensive approach ensures that businesses can fortify their security posture, mitigate risks, and protect critical assets in today's dynamic threat landscape. With Calibr8NOW's tailored solutions, organizations can achieve heightened security resilience and stay ahead of evolving cybersecurity challenges.
Employee Service Management
Employee Service Management
Employee Service Management
Through Employee Service Management, Calibr8NOW can help organisations streamline digital processes, including automated onboarding, empowering new hires from day one. As employees advance within your organization, provide swift HR and IT assistance, simplifying tasks like time-off requests, relocations, or equipment upgrades. Utilize channels such as Virtual Agent for HR Service Delivery to ensure timely support, whether employees work remotely or on-site. With intuitive workflows, Employee Service Management dismantles departmental barriers, fostering collaboration and efficacy. In a dynamic workforce, overcoming logistical challenges with Employee Service Management ensures a seamless employee journey, optimizing productivity to its fullest potential.
Customer Service Management
Employee Service Management
Employee Service Management
At Calibr8NOW we help organisations revolutionize Customer Service Management with tailored solutions. Leveraging ServiceNow's robust platform, Calibr8NOW empowers businesses to deliver unparalleled customer experiences. Their comprehensive offering encompasses efficient case management, omnichannel support, and proactive service insights. With Calibr8NOW's expertise, businesses can seamlessly streamline workflows, resolve inquiries swiftly, and exceed customer expectations. Through intelligent automation and personalized interactions, Calibr8NOW ensures that businesses can build lasting customer relationships and drive satisfaction. With a focus on innovation and efficiency, We enable businesses to elevate their customer service capabilities and achieve sustainable growth.
Risk and Compliance
Risk and Compliance
Risk and Compliance
At Calibr8NOW, we empower businesses with to implement IRM for real-time risk management. Our solution offers continuous monitoring, prioritization, and automation to address business risks promptly. With Governance, Risk, and Compliance applications, including Audit Management and Business Continuity Management, businesses can streamline processes and respond effectively to disasters. Additionally, features like Compliance Case Management and Continuous Authorization and Monitoring enable proactive risk mitigation and compliance management. By leveraging Policy and Compliance Management and Privacy Management, businesses can automate policy lifecycles and manage privacy risks in real time. Calibr8NOW ensures businesses stay ahead in today's regulatory landscape, enhancing operational resilience and ensuring business continuity.